Because flowers are a natural, perishable product, any issue with your order — arrangement quality, damage in transport, or an error with your order — must be reported within 48 hours of delivery. After that window, we're unable to process exchanges, replacements, or refunds. Email us at orders@flowersandservices.com or call 305-260-6006 (9:00 a.m.–6:00 p.m.) with your order number and details about what happened; we may ask for photos of the arrangement you received. Every case is reviewed individually. If we approve a replacement, the original arrangement must be returned: our driver will pick it up at the same time the new arrangement is delivered. If you'd prefer a refund, the arrangement must be returned in substantially the same condition as delivered, including the original vase, basket, or packaging; refunds are issued to the original payment method within 3 business days of receiving and inspecting the returned item. Need to change or cancel your order? Contact us as soon as possible — we can only guarantee a change or cancellation before your order has entered preparation or dispatch. This policy does not cover natural variations in flower color, size, or bloom stage, or substitutions of variety, color, or container due to inventory availability — always with an arrangement of equal value and style, especially during high-demand dates. It also does not cover incomplete or incorrect addresses provided by the sender, the recipient's absence at the agreed delivery time and place, or delays caused by factors beyond our control (weather, traffic, third-party carriers). We deliver to coverage cities or areas through our own couriers and third-party delivery partners, including services like DoorDash depending on the area. Delivery times, shipping costs, and same-day order cutoff times are shown at checkout. In the event of force majeure, we may need to adjust the delivery date or time window; we'll let you know as soon as possible.Returns Policy
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